As a working technology teacher, I get hundreds of questions from parents about their home computers, how to do stuff, how to solve problems. Each Tuesday, I’ll share one of those with you. They’re always brief and always focused. Enjoy!
Q:Windows installed automatic updates and now my Outlook keeps freezing. What do I do?
A: I used to turn off the automatic updates, but then I missed some critical ones. Now, if I have a problem (like the above), I go into the updates list and uninstall the ones that have to do with whatever I’m having problems with.
Here’s how you do it:
- Go to start button, all program, Windows Updates
- Select ‘view updates’ in the center of the screen
- The next screen prompts you, To remove an update, see installed updates (which is a link–click this link)
- Select the updates that have to do with your problem. In this case, it would be any that updated Outlook
- Select them one at a time and select ‘uninstall‘ (this choice doesn’t appear next to ‘organize‘ until you select an update to uninstall)
That’s it. Now cross your fingers and hope everything goes back to working. If not, you’ll have to restore your computer to an earlier date that worked.
Questions you want answered? Email me at email@example.com and I’ll answer it within the next thirty days.
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Jacqui Murray is the editor of a technology curriculum for K-fifth grade and author of two technology training books for middle school. She wrote Building a Midshipman, the story of her daughter’s journey from high school to United States Naval Academy midshipman. She is webmaster for five blogs, an Amazon Vine Voice book reviewer, a columnist for Examiner.com, Editorial Review Board member for Journal for Computing Teachers, IMS tech expert, and a weekly contributor to Write Anything and Technology in Education. Currently, she’s working on a techno-thriller that should be ready this summer. Contact Jacqui at her writing office, WordDreams, or her tech lab, Ask a Tech Teacher.